CHAIRMAN’S STATEMENT

Our Customer Focus

At the core of everything we do is one fundamental belief: we exist to serve our customers better.

Our strategy is guided by three principles:

• A clear and future-forward vision
• Relentless execution
• And a deep, unwavering commitment to customer value

We’ve built an entrepreneurial ecosystem within Finance House – where employees are not just empowered, but entrusted to design financial solutions that truly make a difference.

This mindset is amplified by a strong “One Finance House” culture – where collaboration, shared ownership, and a unified purpose drive everything from product innovation to frontline service.

It’s this culture that translates into exceptional customer satisfaction and loyalty – not just through the products we offer, but through the people who stand behind them.

Because at the end of the day, it’s our people – their passion, their commitment, their obsession with the customer that makes the Finance House experience stand apart.